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Terms and Conditions

Terms and Conditions

Ayottaz Inc.
Effective Date: April 14, 2025

Welcome to Ayottaz Inc. (“Ayottaz,” “we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your access to and use of the cybersecurity, data protection, compliance, training, and certification-related services (“Services”) provided by Ayottaz Inc., whether delivered via our website, digital platforms, or through direct engagement.

By purchasing or using our Services, you (“Client,” “you,” “your”) agree to be legally bound by these Terms. Please read them carefully.

1. Scope of Services

Ayottaz Inc. provides a comprehensive range of services designed to enhance the cybersecurity posture, data protection compliance, and information security governance of its clients. These services may include, but are not limited to:

  • Cybersecurity Assessments and Monitoring: Security testing, risk analysis, vulnerability detection, and ongoing threat monitoring tailored to organizational needs and regulatory expectations.
  • Compliance Readiness and Advisory: Assistance in aligning with international, regional, and sector-specific standards and frameworks such as ISO/IEC standards (e.g., 27001, 27701), GDPR, HIPAA, SOC 2, PIPEDA, and India’s Digital Personal Data Protection Act (DPDP Act).
  • Policy and Documentation Support: Development and customization of policies, procedures, internal controls, and governance frameworks necessary for information security and data privacy compliance.
  • Training and Awareness Programs: Delivery of role-based or organization-wide training on cybersecurity best practices, data privacy principles, regulatory obligations, and risk management.
  • Technical Audits and Reviews: Evaluation of cloud security, source code integrity, data flows, infrastructure design, and configuration in line with security benchmarks.
  • Strategic Consulting and Implementation Support: End-to-end assistance with security architecture, remediation roadmaps, incident response planning, data protection impact assessments (DPIAs), and business continuity measures.
  • Certifications and Readiness Audits: Preparation and guidance for organizations seeking to obtain third-party certifications or pass audits by regulators, clients, or certifying bodies.

The scope of services, timelines, and deliverables for each engagement will be outlined in individual statements of work, proposals, or onboarding documents shared at the start of service engagement.

Ayottaz reserves the right to update, modify, or expand its service offerings at its sole discretion. The exact scope of services provided in any engagement shall be determined based on the service package selected, the terms outlined in the onboarding or order documents, and/or a mutually agreed statement of work.

2. Client Obligations

By engaging Ayottaz Inc. for Services, the Client agrees to the following obligations, representations, and restrictions:

2.1 Accuracy and Cooperation

  • The Client must provide complete, accurate, and up-to-date information necessary for the delivery of services.
  • The Client shall cooperate in good faith and respond to information or access requests in a timely manner.
  • Failure to cooperate may result in delays, limited service functionality, or suspension of service delivery.

2.2 Lawful Use and Prohibited Conduct

Clients agree to use Ayottaz Inc.’s services strictly for lawful business purposes and shall not:

  • Attempt to gain unauthorized access to any part of Ayottaz’s systems, servers, platforms, or networks.
  • Interfere with or disrupt the integrity, performance, or security of any system or service.
  • Upload, transmit, or distribute malware, viruses, or any malicious code through or into Ayottaz’s systems or any affiliated networks.
  • Use the services in a way that violates any applicable law or regulation, including data privacy laws and cybersecurity laws.
  • Reverse engineer, decompile, or disassemble any software, tool, or process developed by Ayottaz.
  • Circumvent user authentication or security features of the platform or any associated network.

2.3 Abuse and Misuse of Services

Clients must not:

  • Overuse or exploit the services beyond the intended scope or purchased plan.
  • Attempt to copy, redistribute, resell, white-label, or sublicense services or deliverables without explicit written authorization from Ayottaz.
  • Use the services to conduct competitive analysis or benchmarking unless explicitly agreed.
  • Engage in load testing, penetration testing, or any disruptive activity without prior written approval.

2.4 No Misrepresentation

  • Clients must not misrepresent their identity, ownership of data, affiliation with any organization, or any other aspect in connection with their use of the services.
  • Clients shall not falsely attribute Ayottaz’s services, deliverables, or affiliations to another entity or individual.
  • Any attempt to present Ayottaz’s services as internally developed, or to pass off deliverables as third-party work, is strictly prohibited.

2.5 Third-Party Access and Responsibility

  • The Client is responsible for all activity conducted under its account, including by its employees, contractors, or agents.
  • The Client agrees to limit access to authorized personnel only and shall ensure that all users comply with these Terms.
  • Any third-party engagement by the Client involving Ayottaz’s deliverables (e.g., auditors, developers, IT staff) must be disclosed in writing when required for context-specific collaboration.

3. Engagement and Payment Terms

  • Fees: Service fees shall be outlined in proposals, invoices, or order confirmations. Fees may be recurring (monthly/annually) or fixed, depending on the nature of services.
  • Billing Cycle: Subscriptions are billed in advance, and consulting services are billed based on agreed milestones or hourly rates.
  • Payment Methods: We accept payments via standard digital channels (credit/debit, bank transfer, or other platforms as listed on our site).
  • Taxes: All fees are exclusive of applicable taxes, which will be charged in accordance with local laws.
  • Late Payments: Late or failed payments may result in service delays, interest charges, or account suspension.
  • Refund Policy: Once services are delivered, no refunds will be provided. This includes, but is not limited to, completed assessments, audits, reports, training sessions, and certifications. The Client agrees to this policy upon purchasing and using the services.

4. Confidentiality & Data Protection

Ayottaz Inc. understands the sensitivity of your data and agrees to:

  • Maintain confidentiality of all non-public client data, systems, and communications.
  • Limit access to client data to authorized personnel only.
  • Apply appropriate technical and organizational safeguards, including encryption, access controls, and secure storage.

Clients agree to:

  • Only share data that they have lawful authority to disclose.
  • Notify Ayottaz of any jurisdictional or legal restrictions affecting data transfer or processing.

Our Privacy Policy, available on our website, further explains how client and user data is collected, used, and protected.

5. Use of Services

You agree not to:

  • Use our Services for any unlawful or unethical activity.
  • Attempt to reverse-engineer or misuse tools, reports, or proprietary methods.
  • Represent Ayottaz services or tools as your own without explicit permission.
  • Engage in unauthorized resale, redistribution, or duplication of service outputs.

Ayottaz reserves the right to suspend or terminate Services if misuse is suspected or confirmed.

6. Service Limitations & Disclaimers

  • No Warranty: Ayottaz does not warrant that the Services will be error-free, uninterrupted, or that they will meet all client expectations. The Services are provided “as is.”
  • Limitation of Liability: To the maximum extent permitted by law, Ayottaz’s liability for any claim arising out of or in connection with these Terms or the Services will be limited to the total amount paid by the Client for the Services in the 12 months prior to the event giving rise to the claim.
  • Force Majeure: Ayottaz shall not be liable for failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, acts of war, pandemics, or failure of third-party service providers.

7. Termination

  • Termination by Client: The Client may terminate any ongoing services by providing written notice to Ayottaz at least 30 days before the end of any applicable billing cycle. However, once services are delivered, no refunds will be granted.
  • Termination by Ayottaz: Ayottaz reserves the right to terminate the Services immediately if the Client breaches any of these Terms or engages in any conduct that compromises the integrity or security of Ayottaz’s platforms or services.

8. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada.
  • Any disputes or claims arising out of or in connection with these Terms shall be subject to binding arbitration under the rules of the Ontario Arbitration Association.

9. Miscellaneous

  • Entire Agreement: These Terms constitute the entire agreement between the parties with respect to the subject matter and supersede any prior agreements or understandings.
  • Amendments: Ayottaz reserves the right to modify these Terms at any time. Any changes will be posted on the website and will become effective immediately upon posting.
  • Severability: If any provision of these Terms is deemed invalid or unenforceable, the remainder of these Terms shall remain in full force and effect.

By purchasing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.